Terms.

Quotes and bookings

Quotes are valid for thirty days from issue. Booking is confirmed when you accept the written quote and the deposit is received. The booking sits inside our standard BAR Overseas Group terms.

Payment

Deposit is taken at booking; the balance is due before the load departs Essex. Payment terms and the deposit-refund window are stated on the quote document. The BAR Overseas Group's advance-payment protection applies.

Cancellation

Cancellation more than fourteen days before the agreed move-out date returns the deposit in full, less any survey-related costs already incurred. Cancellation within fourteen days is subject to the cancellation schedule on the quote document.

Claims and insurance

Goods-in-transit cover is included with every move. The certificate of insurance accompanies your written quote. Claims must be reported within seven days of delivery; the claims process is explained in the cover document.

What's outside our responsibility

Items not declared at survey, items packed by you in unmarked boxes, perishable goods, currency, jewellery, and unique-value items unless specifically scheduled and underwritten in advance. Customs delays caused by incomplete or incorrect documentation provided by the customer.

Disputes

We sit inside the BAR Overseas Group dispute-resolution scheme. If you can't resolve a complaint with us directly, the BAR's independent process is the next route.